Arizona Avenue runs the length of Chandler, and the counter sits on it just south of West Warner Road — 1950 N Arizona Ave, Suite 5, inside Oro Express Chandler Pawn & Gold. Set your directions to the pawnshop rather than to a bullion office, because there is no separate front door. Walk in, tell the staff you are there for the gold counter, and the rest is a conversation.
Chandler residents tend to arrive with a specific question rather than a general one. Should this be sold, or kept? Is this coin worth more than its weight? Is there any point in driving further east? The counter exists to answer those in person, on the same afternoon.
Anything containing a measurable amount of gold, silver, platinum or palladium. In practice that means:
The counter will also look at coins that are not precious metal, but those are a numismatic question rather than a gold question and belong on a different track.
Purity comes first. X-ray fluorescence reads the alloy at the surface and reports which metals are present and in what share. This is how a piece stamped 18k gets confirmed or corrected, and how gold-filled jewelry is separated from solid gold before anyone starts talking about money.
Weight comes second, always on a certified scale and always with the item where you can see it. Precious metal is quoted per troy ounce of fine content, so purity and weight have to be multiplied together before the spot price means anything.
The market comes third. The quote that matters is the one live at the moment of your visit. Gold trades through the day, which is why the same ring can produce a slightly different figure on Tuesday than it did on Monday.
Nothing about that sequence is hidden, and nothing requires you to leave the item behind while someone works on it in a back room.
The city itself spreads wide, and the counter draws from most of it. Sun Lakes is a straight run south down Arizona Avenue. Gilbert sits west across the Loop 202, close enough that many residents treat the two cities as one errand run. Ocotillo, Fulton Ranch and the neighborhoods around the Chandler Fashion Center all fall within a few minutes. Ahwatukee residents often cross over rather than head north into Phoenix.
If you are further east, the next counter in the network is in Mesa on South Alma School Road, about six miles and eleven minutes away — close enough that a Chandler trip and a Mesa trip are effectively the same decision.
Plenty of visits end with the customer walking out holding metal rather than cash. The case carries government-issued gold in full-ounce and fractional sizes, silver in coin and bar form, and whatever interesting pieces have come in over the counter and been priced for resale. Because stock moves between ten partner locations, the selection is not a fixed catalogue — it is whatever is physically there.
Two questions make a first purchase easier to judge. Ask for the premium above spot, quoted separately from the metal value, so you can compare across dealers on equal terms. And ask what the same item would fetch on the way back, because a narrow buyback spread is worth more than a low sticker price.
Photo identification is part of the process for cash purchases of metal, so have it with you. If the sale involves bullion bars or coins rather than jewelry, ask about 1099-B reporting thresholds before the transaction — our reporting requirements page explains when a filing is triggered.
More context is available on the locations page, which lists every counter with its address and phone. The cash for gold page describes the general process in more depth. Loose stones and diamond jewelry follow a different path — see selling your diamonds to a trusted buyer. For holdings you intend to keep rather than trade, read the bullion storage page, which exists to tell you plainly that we are not a depository. Identification rules and transaction terms live under policies.